IT Desktop Support & Build Engineer

  • Information Technology
  • Consulting
  • £120.00 - £150.00
  • JN -052018-888
  • Birmingham, West Midlands, UK
  • 6-month contract

Job Description

Human Capital Ventures is acting as a preferred recruitment supplier to a Global Professional Organisation with over 60,000 employees in the recruitment of a Contract Desktop Support Engineer responsible for providing BAU support to users located out of their plush Birmingham offices, as well as Build and Deployment of new desktop technologies and Windows 10 to users of the business.

The successful candidate will be dealing with support issues from first contact through to closure along with providing BAU systems administration and supporting the business on project-based requirements encompassing:

  • Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
  • Hardware Build (Dell), SCCM for Imaging
  • Windows 10 Support & Installation
  • Assists in the setup and operation of audio visual hardware as required by end user
  • Determines appropriate hardware and software based on corporate policy and end user requirements
  • Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues
  • Escalates incidents and questions to appropriate support groups
  • Disconnects moves and reconnects desktop technology hardware for single user, multi-user and office moves
  • Assist in administration and maintenance of technology infrastructure components
  • May assist in installation, maintenance, troubleshooting and repair of office telephony system
  • Uses corporate incident management system to record and track all support work
  • Maintains accurate hardware and software records for corporate assets

Candidates will ideally:

  • Possess at least two years' commercial experience providing IT support at Deskside
  • Good around technical knowledge of operating systems, software, hardware and Networks
  • Have excellent communication and presentation skill

Tenure: 6 Month Initial Contract

Rate: £120.00 - £150.00 Per Day

Location: Central Birmingham, West-Midlands United Kingdom