Software Support Specialist

  • Information Technology
  • Permanent
  • £30000.00 - £35000.00
  • JN -112018-941
  • Aylesbury, Buckinghamshire, UK
  • Company Healthcare Scheme, Pension Contributions, Stock Options

Job Description

Our Client is a Market Leading Organisation who’s UK Headquarters is based in Aylesbury, Buckinghamshire. Due to a significant increase in their client portfolio, and the recent development of several Award-Winning Software Products, they are looking to expand their Software Support Function.
As a Software Support Specialist, you would be joining a team responsible for being the highest point of escalation for all IT related issues across their software product range.
This role is a customer-facing role but will also be working directly with the Software Development function to suggest continues improvements to existing and new products.
Responsibilities
  • Provide telephone, remote and face-to-face support to customers experiencing technical problems with software products
  • Triage software systems (including log analysis; troubleshooting; identifying and classifying issues)
  • Work cross-functionally with the Software Development & Testing teams for continuous improvements
  • Coordinating with team members to ensure all client requests are handled appropriately, and in a timely manner.
  • Assisting clients with Change Management, whilst understanding client needs
  • Using SQL to extract data for the use of pending investigations, regular data extracts etc
  • Develop and build knowledge articles for ‘easy fix’ solutions
  • Use of SQL to manipulate data and apply patches where required
  • Knowledge of databases, network, and system administration/management
  • Provide support across Windows, Servers, Email & Office Suite products
  • Utilise SQL and NoSQL, HTTP/HTTPS & Infrastructure Technologies
 
Requirements
  • 3+ years’ experience within IT Support
  • Knowledge of SQL and NoSQL + Other Infrastructure related technologies
  • Ideally come from a 3rd Line Support background
  • Strong communication & interpersonal skills
 
This is an excellent opportunity to develop your IT Support career within an organisation undergoing tremendous amounts of growth and expansion, utilising the latest technologies and collaborating with a variety of blue-chip clients. Send CV Details for immediate consideration.