Senior IT Service Analyst

  • Information Technology
  • Consulting
  • £14.00 - £15.00
  • JN -092018-928
  • Milton Keynes, Buckinghamshire, UK
  • Rolling 3 month contract

Job Description

Our client is a Global Leader with over 65,000 employees worldwide, annual revenues in excess of $15 billion with a presence in over 80 counties and growing heavily through business acquisition. Human Capital Ventures is proud to be acting as preferred partner in the recruitment of a number of Senior IT Service Desk Analysts on an initial contract basis.

Located from their plush IT Operations centre in Milton Keynes, the success candidates will act as first point of escalation for technical issues providing support over the phone, through email/live messenger and remotely, taking high volumes of contracts, ensuring these are all registered on the IT Service Management Platform working to pre-defined service levels and performance metrics.

Applicants will ideally have worked in an IT Service Desk capacity previously or in a similar IT support capacity with sound knowledge troubleshooting Windows Operating Systems to Win 10, knowledge of Microsoft Business Applications such as MS Office and system administration tools such as Active Directory and Exchange. Candidates should also process good general support skills around Hardware, Software, Connectivity and Mobile Devices experience.

Our client is undergoing a large period of growth and transition integrating some newly acquired businesses and a large IT project pipeline, so will offer successful candidates a variety of support ticket and a varied workload. Sucessful individuals will have the opportunity to extend long term with the opportunity to transition to permanent employment with long-term career progression.

This role is supporting our clients Europe, Middle-East & Africa Office locations with over 26,000 users in 130 physical office locations. Please send CV Details for Immediate Consideration.

Location:                        Milton Keynes, Buckinghamshire
Rate:                                £14.00 - £15.00 per hour (Umbrella or Limited)
Hours:                        37.5 Hour Week between 07:00 – 18:00 (Monday – Friday)