Systems Support Analyst

  • Information Technology
  • Consulting
  • $20.00 - $25.00
  • JN -092017-807
  • Manhattan, New York, USA

Job Description


This position will work closely with New York IT department and desktop team to provide IT services for all North America offices Responsibilities will include but not limited to: 
• Oversees the new hire set-up and onboarding process
• Creates and builds images in the mac and pc environments  
• Manages access to proprietary applications / core enterprise systems
• Troubleshoots software issues, installs and upgrades software  
• Troubleshoot printers and copiers  
• Provides conference room meeting support and troubleshoots teleconference issues
• Provides support and services consistent with company standards  

• The ideal candidate should have a minimum of six years experience in computer technology and have experience with PC and Mac repair  
• Candidate must have a thorough knowledge of Windows and Mac operating systems, server connectivity, corporate email systems, remote access, security groups, and active directory knowledge  
• He/she will have a thorough understanding of graphics applications: Photoshop, Illustrator, InDesign, Suitcase, Quick time Pro
• Working knowledge within Apple Remote desktop, SMS and creating packages for the pushing of software to desktop computers • Network configuration experience  
• In addition to the technical requirements of the position, the preferred candidate must also be able to carry up to 50 pounds.  
• Excellent communications skills (both written and oral)  
• Ability to multi-task with the ability to prioritize work assignments  
• Excellent analytical skills and advanced troubleshooting skills