Desktop Support Engineer

  • Information Technology
  • Consulting
  • £120.00 - £130.00
  • JN -072018-902
  • Bracknell, Berkshire, UK
  • 3 month initial contract

Job Description

Human Capital Ventures is working with a Global IT Services Provider in the recruitment of a Desktop Support Engineer to provide dedicated support to End Users across multiple operating systems, business applications, and associated technology. This role is based in Bracknell, Berkshire, working onsite at one of their new, multi-billion-dollar turnover clients.

The successful candidate will be dealing with support issues from the first contact through to closure along with providing BAU systems administration and supporting the business on project-based requirements encompassing:
  • Performs installation, training, maintenance, troubleshooting, and repair of desktop technology hardware and software
  • Assists in the setup and operation of audiovisual hardware as required by an end user
  • Determines appropriate hardware and software based on corporate policy and end-user requirements
  • Responds to incidents within SLA or within a timely manner with an appropriate level of urgency, and follows up with customers on all issues
  • Escalates incidents and questions to appropriate support groups
  • Disconnects moves and reconnects desktop technology hardware for a single user, multi-user, and office moves
  • Assist in administration and maintenance of technology infrastructure components
  • May assist in installation, maintenance, troubleshooting and repair of office telephony system
  • Uses corporate incident management system to record and track all support work
  • Maintains accurate hardware and software records for corporate assets
Candidates will ideally:
  • Degree educated in a related IT discipline
  • Possess two years’ commercial experience providing IT support at Deskside
  • Hold formal Microsoft certifications (i.e. MSCDT, MCP, MCSE)
  • Good around technical knowledge of operating systems, software, hardware and Networks
  • Have excellent communication and presentation skills
This is a unique opportunity to develop your IT Career within a Global Leader of Rental Cars, consisting of over 5,000 staff globally.

Location:           Bracknell, Berkshire
Rate:                    £120 - £130 per day
Tenure:              Contract
Duration:          3 Months Rolling